![]() ![]() Malwarebytes Support Tool version 1.6.0 release date Īdded new Dashboard page to provide clear options for users with or without a Support ticket.Īdded help options in the Repair process if no Malwarebytes products are detected. Malwarebytes Support Tool version 1.6.2 release date Īdded Malwarebytes Anti-Ransomware (.arw) files to the log collection processīlocked ".msi" files from being collected when log collection is performedĪddressed a bug that created duplicate telemetry information when the Repair feature is performed ![]() This information helps us accurately address your issue. Updated repair process to add reasons for running repair. Malwarebytes Support Tool version 1.7 release date ![]() Malwarebytes Support Tool version 1.8 release date Note: Should you encounter any issues please start a new topic in this section. Improvements to troubleshooting information collection.įor more information, please refer to the following links: Improved clean functionality to provide more robust manual cleanup, removal of Malwarebytes business products and clearer logging. Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean)Ĭontains offline functionality in case of a networking problemĬontains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows Integrated automation of Farbar Recovery Scan Tool (FRST) This release includes the following new functionality:Īdded the Malwarebytes Privacy Tunnel Driver (mbtun.sys) details in mbst-check-results.txtĪdded the Malwarebytes Privacy Log (mbtundriverinstall.log) to the log collection processĮnhanced the ability to do perform fixes for Malwarebytes products running on Windows 10 Version 20H2Īutomatically backup Malwarebytes for Windows configuration data, exclusions and quarantine data when performing a repair.Īdded an automated repair process to self-serve options.Īdded self-serve options to help provide solutions fasterĪdded detection of outdated Malwarebytes for Windows installation and ability to upgrade to latest version.Īdded ability to generate new Malwarebytes Support ticketsĪdded ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server ** Download Malwarebytes Support Tool Here ** In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. We are excited to announce the general availability release of Malwarebytes Support Tool version 1.8 But the second/MBAE license was accepted, and is now formally registered to me.Endpoint Detection & Response for Servers The first/MBAM license was rejected, indicating that someone else had already registered that license. Today, I tried to register/store my license information online. So I then tried to enter my second "lifetime" license, which I got for beta-testing very early versions of MBAE. When I tried to re-enter the same license information, it was no longer accepted. Then, a few months ago, it happened again. and so they reactivated it on my system(s). I contacted MBAM, and was able to offer them "proof" of the license that I had been awarded. Everything worked fine for a few years, until one day, I noticed my MBAM had reverted to "free" from "premium". at least 5 people were offered the same license/registration information. If I'm not mistaken, that particular license was issued to us beta testers as a "shared" license. The first was for beta-testing very early versions of MBAM 1.x. In my case, I had two "lifetime" licenses. It's probably for the best to set up an MBAM account, where you can register/store your license. ![]() It is permitted to transfer that license from one system to another, by deactivating the license on the first, before activating it on the second. but version 3.8 started checking and enforcing the one-machine license as it was intended. Versions of MBAM prior to 3.8 "overlooked" this. It seems the problem is that people were purchasing a license that was valid for a single machine, but then applying it to multiple machines, concurrently. ![]()
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