They ship in accordance with our shipping schedule. Please note, orders are processed in the order in which they're received. If this document is not forwarded, Wilson will not honor or correct the said missing items.Ĥ. This form provides an itemized list of the items they received in the order and it's signed by the officer and the recipient. If those items are not listed in the invoice as not sent, not substituted, then we request a copy of the Package Issuance Form the recipient receives whenever a package is issued to them. This information will be listed in the comments section of the order invoice received by the facility and the recipient. Should there be any issues of missing items within an order please review the order notes listed in the your account. Substituted items are noted in the invoice that both the facility & recipient receives.ģ. All substitutes are equal to and/or grater in value. We ask that you note in comments if there are any allergies and or specific flavors that a person can not accept when substituting. We encourage you to allow substitutions to ensure a more completed order. We have a 97% completion rate for shipping all items within an order. Our main concern is freshness and the health of the men and women receiving the order.Ģ. Orders will be held if they don't meet our shipping cut-off point due to the facility require 2 day transit or if the package room is experiencing delays issuing orders. When this occurs that order will ship the following Monday or Tuesday. At times the order will be held to the following week if one or more items are unavailable however arriving the next week to ensure a complete order. We accept these orders Monday thru Thursday for the following week shipping. Food orders that contain perishable items (Meats & Vegetables) must be purchased the week prior for immediate shipping. Wilson's has ramped up our correspondence with our incarcerated customers to make them aware of any changes to their orders.ġ. We ask that you communicate this information with the person you are purchasing for. Food products are substituted with brands or equal or greater value. We will substitute products whenever possible to complete a food order. Our shipping continues to take place twice weekly however, orders may be delayed due to specific brand availability. We are a NYC based company that has continued to support NY State DOCCS inmates and facilities with foods and essential products. The move to replace the word comes as the state continues to make changes to legislation terms that may appear offensive or outdated.***Wilson's remains committed to providing support and resources to our most vulnerable community. "This is another concrete step our state is taking to make our criminal justice system one that focuses on rehabilitation, rather than relying solely on punishment." Gustavo Rivera, a Democrat from the Bronx. 8 amid calls from prison reform advocates to end the use of the word due to its dehumanizing effect and how guards use the word to degrade prisoners. Kathy Hochul signed the bill into law on Aug. The new policy comes as New York has amended several state laws to replace the word "inmate" with "incarcerated person." Hansen noted that bananas are served at her husband's prison cafeteria once a month, at most. Imagine never being able to eat a banana?" she said. "What breaks my heart is, I take for granted having a banana with my yogurt. He hadn't had them in about 20 years," said Hansen. "When I first started bringing him packages, he said he loved avocados. News of the change isn't sitting well with their loved ones, who pointed out the limited food inventory in prison cafeterias.Ĭaroline Hansen, whose husband is serving a life sentence, delivered fresh fruits and vegetables to him for the last 10 years. New York was one of the few states that still allowed incarcerated people to receive packages. The new policy has gone into effect for a majority of prisons around the state. However, family members will have to order these items directly from third-party vendors. While incarcerated people will lose access to home-cooked meals from family members, they will be able to receive popular items like a bag of Doritos or a Snickers candy bar. The move was made in an effort to stop illegal drugs and other contraband from entering prisons. Last month, the state began rolling out a new policy, which restricts friends and family members from sending incarcerated people packages and prohibits them from delivering care packages during prison visits. Those incarcerated in New York state prisons will no longer be able to receive delivery care packages.
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